Customer Service Consultant - Cork, Ireland
Job no: 494496
Work type: Full-time
Location: Ireland - Cork
Categories: Accounting & Finance, Finance
Who are we?
World Nomads Group (WNG) is a company that is transforming the way we think about travel insurance. We are passionate about helping our customers get the most out of their travel experience, to encourage everyone to travel smarter, travel safer, we take care of the what if’s so our customers can focus on the fun.
We are a subsidiary of nib, one of Australia's fastest growing health insurers, and a leading online travel insurance business. As we develop markets globally, we are looking to build teams with high concentrations of talent. Customer Experience is a key area in which we actively seek to make a more meaningful and deeper connection with our customers. At World Nomads Group, we take Customer Satisfaction and Resolution very seriously, continuously improving our ability to help our customers get the best out of their travels.
What we are looking for... is it you?
Here at WNG we are passionate about helping our customers get the most out of their travel experiences, just look at our Great Travel App (Ask a nomad and Tripwise). What we do enables people to travel and to explore the world. We’re building to last and our customers from all our brands love us.
We are on the lookout for a Customer Service Consultant who will be based in our new Cork office. In this role, you will be an integral part of our dynamic Contact Centre. This role is responsible for delivering efficient, high quality service to our travellers who are looking to purchase Travel Insurance policies.
What you will be doing:
- Taking calls in an inbound call centre environment
- Answering emails from our travellers
- Answering all enquiries from our travellers who are looking to take up travel insurance
- Keeping file notes up to date
- Sending through policy details to the relevant party.
And you: are you who we are looking for? You most definitely:
- Love travel, every single bit of it
- You must have a remarkable level of communication skills (written & verbal)
- Exceptional rapport building skills
- Team playing attitude
- Sound computer skills
- Strong geographical knowledge, personal travel experience highly desired
- Additional languages may be appreciated but are not essential
This is a great opportunity to work for an innovative and growing company within the Travel Insurance industry. If you have a genuine desire to deliver a high level of customer service & have an interest in travel, this is the role for you.
If this sounds like your dream job, apply here with your resume and be sure to tell us a story about your travels.
All applications will be treated in the strictest confidence. World Nomads Group are an equal opportunities employer
Advertised: AUS Eastern Daylight Time
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